Complaints and appeals

Right to complain

You have the right to complain about matters related to the certification scheme. This may involve conducting of examinations, results of examinations, certified persons, certified companies, or other activities SSE is responsible of.
The complaint must be substantiated and sent in writing to SSE (post@ttsoft.no) within 3 weeks after the incident occurred. SSE will process the complaint and give a written feedback within 3 weeks after the complaint is received.

Right to appeal

If you disagree with SSE`s decision of certification, you have the right to appeal the decision. The appeal must be substantiated and sent in writing to SSE (post@ttsoft.no) no later then 3 weeks after the decision of certification has been issued. SSE will process the appeal and a written feedback will be given within 3 weeks after the appeal is received. Conclusion on the appeal is final.
It is not possible to appeal decision of suspension or withdrawal of certificate.